By enrolling in our courses, students acknowledge and agree to the Alliance Française’s educational philosophy. Our teaching approach is communicative and action-oriented, with instruction delivered primarily in French from the earliest levels. Students are expected to take an active role in their learning in a supportive environment that encourages interaction and participation.

Placement Tests

To ensure that students are enrolled in the appropriate level, a placement test is recommended for:

• New students who already have some basic knowledge of French
• Students returning to classes after an absence of six months or more

The placement test fee is $20 and is non-refundable. These fees help fund the Next Generation Scholarship, which supports French-language learning for children aged 5 to 12 from single-parent families.

Waiting List

If a course is full, interested students may request to be added to the waiting list. Alliance Française Toronto will contact people on the waiting list as soon as a place becomes available or a new class can be opened.

Payment

Tuition fees and, where applicable, course materials must be paid in full before the start of each course.

Tuition fees are tax-exempt (GST/HST). Course materials are subject to applicable taxes.

New students must pay a non-refundable $25 registration fee.

Note: A “new student” is anyone registering in our system for the first time. Any subsequent registration, even after a break in classes, is not considered a first registration.

Payment Methods

Payments can be made by Interac, Visa, MasterCard, or AMEX.

If an employer is paying the fees, a purchase order is required. If payment has not been received within three weeks of invoicing, the student will be required to pay the outstanding amount within one week of being notified.

Refunds

Registration fees are non-refundable, except in exceptional circumstances and provided the student submits a written request at least three business days before the course begins. Saturdays and Sundays are not considered business days.

Requests must be submitted by email to your campus → Find contact information.

A $75 administrative fee will be deducted from any refund.

Review and Refresher Lessons

On the recommendation of a teacher, students may be eligible for private lessons at a preferential rate in certain circumstances:

• Refresher lessons: Available to students who wish to enrol in a group course but need to review some material beforehand.
• Remedial lessons: Available to students who have completed a group-course session and need to strengthen specific language skills before moving on to the next level.

In both cases, this service is limited to a maximum of four hours of instruction.

Transfers Between Course Sessions

A transfer to another session may be requested, subject to availability:

• 8 or more business days before the start of the course: no fee
• 7 or fewer business days before the start of the course: $25 fee
• On the day the course starts: no transfer is possible, but a credit note will be issued

Refund Policy

Refunds for private, group, or corporate courses are available only under the following circumstances:

• The Alliance Française is unable to open the course or offer the student a comparable alternative.
• For personal reasons, the student cancels at least three business days before the course begins (Monday to Friday, excluding statutory holidays and school closures). A $75 administrative fee will be deducted from the refund.

Credit Notes

A credit note is a non-refunded amount held as a credit that can be used toward a future registration for an Alliance Française Toronto course or activity.

Requests for a credit note must be submitted in writing. The following conditions apply:

• No credit note will be issued for cancellation requests made after one-third of the session has elapsed, regardless of whether the student has attended.
• Missing a class does not constitute a valid request to withdraw from a course.
• Credit notes are valid for six months from the date of issue.
• A $75 administrative fee will automatically be deducted.
• No credit note will be issued for a course that was paid for, in whole or in part, using a credit note.

Absences and Missed Classes

Enrolling in a course session represents a commitment to attend for the full duration of the session.

In the event of an absence:

• No pro-rated refund or adjustment will be made.
• Missed group classes cannot be made up. The Alliance Française does not offer exceptional transfers to another class as compensation or replacement private lessons.

Private Lessons

Private lessons must be booked and paid for in advance, subject to availability. No changes or refunds are possible once a booking has been confirmed.

10-hour packages must be used within three months. The lesson schedule is agreed upon in advance with the student. A maximum of two cancellations is permitted, provided at least one business day’s notice (Monday to Friday) is given by either the student or the teacher.

Tax Receipts

Alliance Française Toronto emails tax receipts at the end of February.

Tax receipts are issued for eligible tuition fees meeting all applicable criteria:

• Amounts over $100
• Students who are 16 years of age or older during the current year
• Courses, summer camps, and March Break camps
• Programs that began during the fiscal year (the registration date is not taken into account)

Tax receipts do not include examination fees, course materials, administrative fees, loyalty cards, PA Days, extended care services, delivery fees, or travel within Canada.

Conflicts of Interest

Alliance Française Toronto teachers must avoid any activity that could create an actual, perceived, or potential conflict of interest with the Alliance Française.

To maintain the integrity of professional relationships and ensure that established agreements are respected, students are asked not to engage teachers for services outside the Alliance Française.

By registering for the TEF or TCF exams, candidates acknowledge that Alliance Française Toronto is an official test centre and, as such, strictly follows the procedures and rules established by the organizations responsible for these certifications: France Éducation international (FEI) for the TCF, and the Paris Île-de-France Chamber of Commerce and Industry (CCIP) for the TEF.

Alliance Française examiners are trained and authorized according to the specific requirements of these organizations. They perform their duties in accordance with current protocols, ensuring objective assessments that meet the quality standards required by the certifying organizations and fair treatment for every candidate.

Transfers and Cancellations

Transfers are permitted up to 15 days before the exam date for computer-based sessions and 30 days before the exam date for paper-and-pencil sessions.

A $100 administrative fee will be deducted for any transfer.

No refunds will be issued for cancellations.

Exam Eligibility and Retesting

A minimum of 20 days must elapse between two attempts at the same exam (TEF or TCF). Any exam taken before this waiting period has elapsed will be considered invalid.

Special Accommodations

Candidates who require special accommodations must notify the examination centre at least one month before the start of the exam. Requests made after this deadline cannot be guaranteed. The Alliance Française reserves the right to request supporting documentation.

Recording and Monitoring

The oral expression component is audio-recorded for potential re-marking by the CCI Paris Île-de-France / France Éducation international.

Examination rooms may be equipped with security cameras. By registering, candidates consent to being recorded for security and compliance purposes.

Personal Data – TEF / TCF

TEF Canada – CCI Paris Île-de-France

• The CCI Paris Île-de-France collects candidates’ personal data to administer the TEF Canada exam, particularly for Canadian immigration or citizenship procedures.
• If the required level is achieved, the data may be shared with the appropriate Canadian authorities.
• The data is retained for 10 years. Data shared with Canadian authorities is processed in accordance with Canadian law.
• Candidates have the right to access, correct, and request deletion of their data, subject to obligations relating to official certifications.

Contact: tef@cci-paris-idf.fr / cpdp@cci-paris-idf.fr

TCF Canada – France Éducation international (FEI)

• FEI collects candidates’ personal data to administer the TCF Canada exam as part of Canadian immigration or citizenship procedures.
• Data is retained for eight years from the date certificates are issued and is then anonymized. Test centres have access to the data for two years.
• Candidates have the right to access, correct, transfer, and request deletion of their data, subject to the rules governing official certifications.

Contact: dpd@france-education-international.fr

Visitors and ticket holders support the Alliance Française’s vision of promoting the French language through voices from the Francophone world and through artists whose work or history is connected to the French language. Our cultural programming is open to everyone—Francophone, French-language learners, and non-Francophone audiences alike, regardless of background—who wishes to discover high-quality cultural programming and artists who are rarely presented in Toronto.

Event Access

The official address of Alliance Française Toronto’s cultural centre is 24 Spadina Road, but the main entrances are located on Lowther Avenue:

• Film screenings, performances, and conferences: Spadina Theatre entrance
• Exhibitions and gallery events: reception desk entrance

Exhibitions are accessible during the centre’s opening hours, as indicated on our website.

Arrival and Late Admission

We recommend arriving early for all events with a scheduled start time.

Theatre seats are guaranteed until 15 minutes before the event begins. After that time, admission is at the discretion of Alliance Française staff.

This policy is particularly important for free events, where advance RSVPs do not always reflect actual attendance. It allows us to offer seats to guests who are present and waiting to be admitted.

For ticketed events, latecomers may be refused admission without a refund.

Food and Beverages

Food and beverages are not permitted in cultural spaces, except where specifically authorized as part of Alliance Française events held in the galleries.

Personal Belongings and Liability

Audience members are responsible for their personal belongings during events. Alliance Française Toronto, its staff, volunteers, and partners are not responsible for lost, stolen, or damaged items.

Respect for People and the Venue

Alliance Française Toronto’s cultural spaces are places for meeting, exchange, and discovery and must remain welcoming, inclusive, and safe for everyone.

Disruptive or discriminatory behaviour, as well as any form of aggression or threats toward organizers, volunteers, staff members, participants, or visitors, will not be tolerated.

Violations may result in immediate removal from the event (without a refund), cancellation of a registration, and, where appropriate, a ban from future events. In serious cases, the Alliance Française reserves the right to report the situation to the appropriate authorities.

Anyone who witnesses or experiences inappropriate behaviour is encouraged to report it to a member of the team as soon as possible.

Changes to the Programme

The programme may be changed due to circumstances beyond Alliance Française Toronto’s control.

The Alliance will make every effort to inform the public as soon as possible, but advance notice cannot be guaranteed.

Acceptance of Policies

Participation in Alliance Française Toronto events constitutes acceptance of all of the general policies set out above.

Alliance Française Toronto is committed to providing a safe, supportive, and inclusive environment for all children participating in its programs. Our approach is based on learning French through playful activities in an immersive environment. Parents acknowledge that this approach encourages children to practise the language without judgment and is designed to accommodate children of different ages and language levels.

Nut-Free Environment

To protect children who may have severe allergies, all children’s programs are nut-free. Families are asked not to provide food containing nuts or traces of nuts.

Inclusive and Respectful Environment

All children are welcomed in an environment that promotes respect, kindness, and inclusion. Discrimination, bullying, and disruptive behaviour are not tolerated.

Late Pickup Fees

A late pickup fee of $25 will be charged for every 30 minutes of late pickup.

Inappropriate Behaviour and Intervention Procedures

In exceptional situations or in cases of disruptive behaviour that is contrary to the code of conduct, the Alliance Française reserves the right to suspend a child’s participation if the behaviour is considered detrimental to the proper operation of the program.

After-School Program – Registration and Payment Policy

Registration fees are flat-rate and non-refundable. They apply regardless of the number of business days, statutory holidays, school holidays, PA Days, or absences, including absences due to medical reasons or personal emergencies.

The program follows all applicable Public Health guidelines. If the facilities are temporarily closed at the direction of Ontario health authorities, families may, depending on the number of activity days cancelled, request either a fee-free credit or a refund subject to a $75 administrative fee.

Camps – Cancellation and Refund Policy

All cancellations must be submitted in writing to: mal@alliance-francaise.ca.

Registrations are refundable up to one week before the start of the session. No refunds will be issued after this deadline.

A $75 administrative fee will be deducted from all refunds.

Alliance Française Toronto is committed to maintaining a safe, respectful, and inclusive environment for all students, exam candidates, visitors, participants in cultural activities, and staff.

Anyone visiting Alliance Française Toronto or participating in its activities is expected to read and comply with these basic rules, applicable across all its spaces.

Respect for Others

Treat students, teachers, staff, and visitors with courtesy and respect at all times.

Punctuality and Attendance

Arrive on time for the activities you’ve registered for, and let us know in advance if you need to cancel or cannot attend.

Respect for the Premises

Help us keep the building clean and quiet, and respect restricted areas (children’s area, staff kitchen, teachers’ lounge, and administrative offices).

Phones and Electronic Devices

Phones should be silenced during activities, and their use is strictly prohibited during exams, classes, and any other activities organized on Alliance Française premises.

Inappropriate Behaviour

Any form of aggression or behaviour that goes against the Alliance Française’s inclusive and caring values will result in sanctions and/or exclusion.